Privacy Policy

Last Updated: August 22, 2026

Roofing in Grand Rapids (“we,” “us,” “our,” or “the Company”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit roofingingrandrapids.com (the “Site”) or contact us about roof repair, roof replacement, roof installation, metal roofing, commercial roofing, siding, gutter, or attic insulation services.

By using our Site or submitting a request for a free inspection or estimate, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our Site.

1. Information We Collect

We collect information in the following ways:

Information You Provide to Us

When you request a free roof inspection, ask for an estimate, or otherwise contact us through our Site, we may collect:

• Full name
• Phone number
• Email address
• Property address
• Service requested (e.g., emergency roof repair, roof replacement, roof installation, metal roofing, commercial roofing, siding, gutter service)
• Details about your roofing project or the issue you’re experiencing
• Any other information you choose to include in your message

Information Collected Automatically

When you visit our Site, we and our service providers may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device type and operating system
• Referring website or source
• Pages viewed and time spent on our Site
• Date and time of your visit
• General geographic location (based on IP address)

Cookies and Tracking Technologies

Our Site may use cookies, web beacons, pixels, and similar tracking technologies to improve your browsing experience, analyze site traffic, and support our marketing efforts (such as Google Analytics, Google Ads, and Meta/Facebook Pixel). Cookies are small data files stored on your device. You can control or disable cookies through your browser settings; however, disabling cookies may affect certain features of our Site.

2. How We Use Your Information

We use the information we collect to:

• Respond to your request for a free inspection, quote, or consultation
• Schedule and coordinate roofing, siding, gutter, or insulation services
• Communicate with you by phone, text message, or email regarding your inquiry or project
• Provide insurance documentation and support during the claims process, when requested
• Improve our Site, services, and customer experience
• Analyze Site traffic and user behavior to improve our marketing and content
• Send you updates, promotions, or information about our services, where permitted by law
• Comply with legal obligations and protect our legal rights
• Prevent fraud and maintain the security of our Site

We do not sell your personal information to third parties.

3. How We Share Your Information

We may share your information with:

• Service providers and contractors: Trusted vendors who help us operate our business, such as scheduling software, customer relationship management (CRM) tools, hosting providers, and marketing platforms.
• Insurance companies and adjusters: Only when you request our assistance with an insurance claim related to your roofing project.
• Legal and regulatory authorities: When required to comply with applicable law, regulation, legal process, or governmental request.
• Business transfers: In connection with a merger, acquisition, sale of assets, or similar business transaction, your information may be transferred as part of that transaction.

We require third parties who process personal information on our behalf to maintain appropriate confidentiality and security measures.

4. Text Messaging and Phone Communications

If you provide your phone number, you consent to receive calls and text messages from Roofing in Grand Rapids related to your inspection request, estimate, appointment scheduling, and project updates. Message and data rates may apply. You may opt out of text communications at any time by replying “STOP” or by contacting us directly using the information below.

5. Third-Party Links

Our Site may contain links to third-party websites, including manufacturer pages, review platforms, or social media. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any external site you visit.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining business records, complying with legal obligations, and resolving disputes.

8. Your Privacy Choices and Rights

Depending on your state of residence, you may have certain rights regarding your personal information, which may include the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information in Section 11 below. We will respond to verified requests in accordance with applicable law.

Do Not Track

Our Site does not currently respond to “Do Not Track” browser signals.

9. Children’s Privacy

Our Site and services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Roofing in Grand Rapids 538 Eastern Ave SE Grand Rapids, MI 49503

Phone: (616) 282-6163 Website: roofingingrandrapids.com